PRIVACY POLICY

1. Information We Collect

We collect various types of information from and about users of our services, including:

• Personal Information (Directly Provided by You): This includes information that can be used to identify you personally, such as your:

  • Name

  • Email address

  • Postal address

  • Phone number

  • Payment information (e.g., credit card details, securely processed by third-party payment processors)

  • Details about your plumbing needs or service requests

  • Any other information you choose to provide to us when contacting us, requesting a service, or signing up for a plan.

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• Automatically Collected Information (Through Our Website): When you visit our website, we may automatically collect certain information about your device and Browse activity, including:

  • IP address

  • Browser type and version

  • Operating system

  • Referring URLs

  • Dates and times of visits

  • Pages viewed and time spent on those pages

  • Clickstream data

  • Mobile device identifiers (if accessing via a mobile device)

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• Cookies and Tracking Technologies: We may use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our website. Cookies are small data files stored on your device that help us improve your experience, analyze site usage, and support marketing efforts. You can control cookie settings through your browser.

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2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our plumbing services.

• Process your service requests and fulfill our contractual obligations.

• Communicate with you regarding your appointments, estimates, services, and inquiries.

• Send you important updates, notices, and administrative messages.

• Improve our website, services, and customer experience.

• Personalize your experience on our website.

• Process transactions and send related information, including confirmations and invoices.

• Develop new services, features, and functionality.

• Send you marketing and promotional communications (you may opt-out at any time).

• Monitor and analyze trends, usage, and activities in connection with our services.

• Detect, prevent, and address technical issues or fraudulent activities.

• Comply with legal obligations and enforce our terms and conditions.

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3. How We Share Your Information

We may share your information with third parties in the following circumstances:

• With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, website hosting, analytics, marketing assistance, customer service, and dispatch services. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.

• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

• To Protect Our Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in legal proceedings.

• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

• With Your Consent: We may share your information with third parties when we have your express consent to do so.

We do not sell your personal information to third parties.

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4. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

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5. Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate or incomplete personal information.

• Request deletion of your personal information.

• Object to or restrict the processing of your personal information.

• Withdraw your consent at any time (where processing is based on consent).

• Receive your personal information in a portable format.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable law.

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6. Cookies and Your Choices

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our website.

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7. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

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8. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

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9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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